Patient Feedback

Your feedback is extremely important and helps us to continually improve our service.

Here are some highlights from the patient satisfaction surveys over the last quarter (January – February 2016.) We are extremely proud of our NPS rating of 80% for the quarter.

testimonials 2

"The hospital here is really good in terms of technology, care and services. It is also better than in many other countries. The doctors and nurses, as well as all the other staffs are really kind and patient."

80 percent circle“We have been treated extremely well in all areas from Doctors to staff and volunteers. The paid car parking when used was wonderful as well. Thank you for everything."

"I have been treated with great compassion and kindness. Everything is always explained. Aside from the radiation-a very pleasant experience."

"Staff are fantastic. How do you improve on things that are so good?!"

“This is a difficult time and I believe you are doing all that is possible. Access to your nurses has been invaluable.”

top 1 percent circle“Everything was better than expected.”

“Great friendly, bubbly team.”

“Excellent service -change nothing!”

“The staff here are just fantastic, turning a not so pleasant experience into a pleasant one.”

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“Excellent service can't think of any improvements”

“This is my first hospitalisation and treatment apart from visits to dentists, eye specialist and minor visits to the Doctor. I was very fearful but the Doctors, nurses and all staff make me feel at ease and comfortable and not fearful. A very big Thank You.

“Staff are very caring and thoughtful”

This feedback was anonymously submitted by patients through our patient satisfaction surveys. Ranking based on Oct-14 Press Ganey Independent Survey. Rating based on our Net Promoter Score for the quarter.

Survey results

We surveyed 2478 patients from February – April 2016 about their experience with GenesisCare. They rated us on a range of questions from ‘very poor’ to ‘very good’.

The table below is an extract summary from the monthly Patient Satisfaction Surveys. The results show how many patients rated us ‘good’ or ‘very good’

Questions: 
How would you rate the way doctors and clinical staff explained the procedure and involved you in the decisions about your care?97%
How would you rate the courtesy and compassion of the doctors and clinical staff?99%*
How would you rate the responsiveness of the clinical staff (who perform your daily treatment) to your needs?99%*
How would you rate the time you had to wait for your daily treatment appointments?93%
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Genesis Logo Small.pngGenesisCare is Australia’s leading provider of radiation oncology, cardiology and sleep treatments. We exist to fill the treatment gap for the biggest disease burdens in Australia - cancer and heart care - in an environment of substantial unmet demand from an ageing population. Click here to learn more